Terms & Conditions

Last updated: July 2026

1. Introduction

These Terms and Conditions apply to the use of the website www.pucacoffee.ie and to purchases made through this website.

By using this website or placing an order, you agree to these Terms and Conditions.

This website is operated by:

Puca Italian Essence Ltd
Trading as Puca Coffee
Kellystown Road
Sandyford
Dublin
Ireland

VAT Number: IE4416111PH

2. Products

We sell a range of coffee-related products, including:

• coffee beans
• ground coffee
• coffee pods
• coffee machines
• coffee accessories

We take reasonable care to ensure that product descriptions, specifications, prices and images are accurate.

Product images are provided for illustrative purposes. Minor variations in colour, finish, packaging or appearance may occur. This does not affect your statutory rights where a product is faulty, incorrectly supplied or not as described.

3. Orders

Orders placed through our website are subject to acceptance and product availability.

After placing an order, you will receive an email acknowledging or confirming your order.

We reserve the right to refuse or cancel an order before dispatch in circumstances including:

• payment authorisation issues
• suspected fraudulent or unauthorised activity
• product availability errors
• obvious pricing or technical errors
• incorrect customer or delivery information

Where payment has already been received for an order that we cannot accept or fulfil, the relevant payment will be refunded.

4. Pricing

All prices are shown in Euro (€) and include VAT where applicable, unless otherwise stated.

Delivery charges are not included in the product price unless expressly stated. Applicable delivery charges will be displayed before the customer places the order.

We reserve the right to change product prices at any time. A price change will not affect a one-time order that has already been placed and confirmed.

Price or delivery charge changes relating to future Subscribe & Save renewals are dealt with under Section 6 and the separate Subscribe & Save Terms.

5. Payment

Payment may be made using the secure payment methods available on our website, including Stripe and the debit and credit cards supported by Stripe.

Where available, express checkout methods such as Apple Pay and Google Pay may also be offered through Stripe.

Payment must be authorised and received before goods are dispatched.

Customers are responsible for ensuring that the payment and billing information supplied during checkout is complete and accurate.

Recurring payments relating to Subscribe & Save orders are also governed by Section 6 and the separate Subscribe & Save Terms.

6. Subscribe & Save

Where you select Subscribe & Save, your order becomes a recurring monthly subscription.

The subscription will renew automatically each month, and the payment method provided will be charged the recurring total displayed during checkout, including any applicable delivery charge, until the subscription is paused or cancelled.

Unless expressly stated otherwise, there is no fixed minimum commitment. You may pause, reactivate or cancel future renewals through the subscription section of My Account.

Cancelling a subscription prevents future renewals. It does not automatically cancel or refund a renewal order that has already been processed, paid or dispatched.

By placing a Subscribe & Save order, you agree to our Subscribe & Save Terms. Those terms form part of these Terms and Conditions and should be read before placing a subscription order.

If we propose to change the recurring product price or delivery charge, we will provide advance notice before the change applies to a future renewal. You may cancel the subscription before the changed price takes effect if you do not wish to continue.

7. Shipping and Delivery

We aim to dispatch orders promptly following payment confirmation.

Shipping costs will be clearly displayed during checkout before the customer places the order.

Estimated delivery times, shipping rates and further delivery information are set out in our Shipping Policy.

While we aim to meet estimated delivery times, delays may occasionally occur due to courier delays, adverse weather, supply disruption or other circumstances outside our reasonable control.

Nothing in this section affects your statutory rights where goods are not delivered within an agreed or legally required timeframe.

We currently ship within Ireland.

8. Returns, Withdrawals and Refunds

Consumers purchasing through our website generally have the right to withdraw from an eligible online purchase, in full or in part, without giving a reason.

The withdrawal period normally expires 14 days after the day on which you, or a person nominated by you other than the delivery carrier, receives the goods.

Where multiple goods from the same order are delivered separately, the withdrawal period normally begins when the final item is received.

Where a contract provides for the regular delivery of goods during a defined period, the withdrawal period normally begins when the first delivery is received.

To exercise your right of withdrawal, please use our Withdraw from an Online Order page before the withdrawal period expires.

You may also contact us using another clear statement confirming your decision to withdraw. Where a withdrawal is submitted through our website, we will send an acknowledgement by email.

After notifying us of your withdrawal, eligible goods must be returned without undue delay and no later than 14 days after the date on which you notified us.

Unless we have agreed otherwise, or the goods are faulty, damaged, incorrectly supplied or not as described, you are responsible for the direct cost of returning the goods.

You must take reasonable care of the goods while they are in your possession. You may be responsible for any reduction in value caused by handling the goods beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where required by law, we will refund payments received for the withdrawn goods, together with the cost of our least expensive standard delivery option.

Additional costs arising from a more expensive delivery method selected by you are not refundable.

Refunds will normally be made using the same payment method used for the original purchase unless another method is expressly agreed.

We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Certain goods may be excluded from the statutory right of withdrawal where an applicable legal exception applies. These may include:

• goods that are liable to deteriorate or expire rapidly
• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
• personalised or custom-made goods

Further information relating specifically to coffee and food products is set out in Section 9.

Faulty, damaged, incorrectly supplied or misdescribed goods are covered by separate statutory consumer rights. Please use our Warranty & Returns process for those matters.

9. Coffee Products

Coffee and other food products are subject to the withdrawal provisions in Section 8 where the statutory right of withdrawal applies.

Unopened coffee returned in its original sealed packaging may be eligible for return, provided it is returned within the applicable period and in a condition suitable for resale.

Where coffee or another food product is supplied in sealed packaging, the statutory right of withdrawal may not apply once the seal has been broken if the product is no longer suitable for return for health protection or hygiene reasons.

Outside any applicable statutory right, we cannot accept opened coffee merely because the customer does not like its flavour, strength or personal taste profile.

This does not affect your statutory rights where the coffee is faulty, damaged, incorrectly supplied, contaminated or not as described.

If you believe a coffee product is faulty, damaged, incorrect or not as described, please contact us through our Warranty & Returns process.

10. Coffee Machines

Coffee machines purchased by consumers must be as described, fit for their intended purpose, of satisfactory quality and reasonably durable, taking account of their nature, price and normal expected use.

Puca Coffee is responsible for dealing with faults relating to machines purchased directly from us.

These statutory consumer rights are separate from, and are not limited by, any guarantee or commercial warranty that may also be offered by the manufacturer.

Depending on the nature and timing of a fault, the remedies available may include:

• termination of the purchase and a refund
• repair
• replacement
• a proportionate reduction in the price

Customers must operate, clean and maintain coffee machines in accordance with the instructions supplied with the machine.

Problems caused solely by misuse, accidental damage, neglect, incorrect cleaning or descaling, unauthorised modification or normal wear and tear are not treated as product faults.

This does not affect your rights where an independent product defect is also present.

Proof of purchase and reasonable information about the reported fault may be required so that the claim can be assessed.

To report a fault or request assistance, please use our Warranty & Returns page.

11. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any statutory consumer right or any liability that cannot lawfully be excluded or limited.

This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other matter for which liability cannot be excluded under Irish law.

Where you are purchasing as a consumer, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for loss caused by the customer’s failure to follow the instructions supplied with a product.

Nothing in this section affects your statutory rights.

12. Website Use

You agree not to misuse this website, including by:

• attempting to gain unauthorised access to the website, server or connected systems
• introducing viruses, malicious software or harmful code
• attempting to interfere with website security or functionality
• using the website for fraudulent or unlawful purposes

We may restrict or terminate access to the website where we reasonably believe that it is being misused.

13. Intellectual Property

Unless otherwise stated, all content appearing on this website, including logos, photographs, product images, text, graphics, layouts and branding, is owned by or licensed to Puca Coffee.

Website content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.