1. Introduction

These Terms and Conditions apply to the use of the website www.pucacoffee.ie and to all purchases made through this website.

By using this website or placing an order, you agree to these terms.

This website is operated by:

Puca Italian Essence Ltd.
Trading as Puca Coffee
Kellystown Road
Sandyford
Dublin
Ireland

VAT Number: IE4416111PH

2. Products

We sell a range of coffee related products including:

• coffee beans
• ground coffee
• coffee pods
• coffee machines
• coffee accessories

Product images are for illustrative purposes and minor variations may occur.

3. Orders

Orders placed through our website are subject to acceptance and availability.

Once an order is placed you will receive an order confirmation email.

We reserve the right to refuse or cancel orders in cases including:

• payment issues
• suspected fraud
• product availability errors

4. Pricing

All prices are shown in Euro (€).

Prices may include VAT where applicable.

We reserve the right to change prices at any time without notice.

5. Payment

Payment may be made using secure payment gateways available on our website, including Stripe, as well as debit and credit cards supported by Stripe. Where available, express checkout methods such as Apple Pay and Google Pay may also be offered through Stripe.

Payment must be received in full before goods are dispatched.

All prices shown on our website are in Euro (€) and include VAT where applicable, unless otherwise stated.

We reserve the right to change prices at any time, but any changes will not affect orders that have already been placed and confirmed.

6. Shipping and Delivery

Shipping and Delivery

We aim to dispatch orders promptly after payment confirmation.

Shipping costs will be clearly displayed during checkout.

Estimated delivery times, shipping rates, and further delivery information are set out in our Shipping Policy.

While we aim to meet estimated delivery times, delays may occur due to factors outside our control, including courier delays and other operational issues.

We currently ship within Ireland.

7. Returns and Refunds

Consumers within the European Union have the right to cancel most online purchases within 14 days of receiving the goods under EU consumer law.

For full details please refer to our Returns and Refund Policy page.

Products must be returned unused and in their original packaging unless faulty.

8. Coffee Products

Coffee is a consumable product. For hygiene and quality reasons we cannot accept returns of opened coffee products unless the item is faulty.

9. Coffee Machines

Coffee machines are covered by manufacturer warranties where applicable.

Customers must use machines in accordance with manufacturer instructions.

Damage caused by misuse, improper cleaning, or failure to follow instructions may void the warranty.

Warranty claims may require proof of purchase.

10. Limitation of Liability

To the extent permitted by law, Puca Coffee shall not be liable for indirect or consequential damages arising from the use of products purchased from this website.