Cookie Policy

Last updated: March 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website function properly, improve your browsing experience, analyse website traffic, and enable certain features such as shopping carts and customer support tools.

Cookies may store limited information such as session identifiers or user preferences, and they typically do not contain personally identifiable information.

2. Who We Are

This website is operated by:

Puca Italian Essence Ltd trading as Puca Coffee
Ireland

Email: info@pucacoffee.ie
Website: https://pucacoffee.ie

If you have any questions about this Cookie Policy or how we use cookies, you can contact us using the details above.

3. Types of Cookies We Use

Our website uses different categories of cookies depending on their purpose.

3.1 Strictly Necessary Cookies (Essential)

These cookies are required for the website to function correctly and cannot be disabled.

They include cookies used for:

• WooCommerce shopping cart functionality
• Secure checkout and payment processing
• Payment processing through Square or other payment providers
• WordPress login and authentication
• Website session management
• Security and fraud prevention
• Website infrastructure and hosting services

Without these cookies, key features such as shopping carts, checkout, and account login would not function properly.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance and usability.

They may be used to:

• Analyse website traffic
• Identify technical issues
• Measure page performance
• Improve website functionality

Some interaction data may also be analysed to improve automated support services, including AI-powered assistance tools.

These cookies are only used if you provide consent.

3.3 Functional Cookies

Functional cookies enhance your browsing experience by remembering certain choices and preferences.

They may be used for:

• Live chat services (3CX)
• AI chatbot session continuity (Neoup.com AI)
• Remembering form input data
• Customer interaction tracking through CRM tools (Jetpack CRM)
• Improving website usability

These cookies are optional and will only be activated if you consent to them.

3.4 Marketing Cookies

Marketing cookies may be used to deliver relevant communications and measure marketing campaign performance.

They may be set by services used for:

• Email newsletters and marketing communications (Brevo)
• Tracking interactions with marketing emails
• Measuring campaign effectiveness

These cookies are only activated if you give consent.

4. Third-Party Services That May Set Cookies

Our website uses trusted third-party services that may place cookies or similar technologies on your device to provide functionality or improve our services.

These services may include:

• WooCommerce (e-commerce platform)
• Square (payment processing)
• Brevo (email marketing platform)
• Jetpack CRM (customer relationship management)
• 3CX Live Chat (customer support chat system)
• Neoup.com AI (AI-powered customer support assistant)
• Contact Form 7 (contact form functionality)
• WP Mail SMTP (email delivery service)

Each provider may process data in accordance with its own privacy and cookie policies.

5. Managing Your Cookie Preferences

When you visit our website, you will be presented with a cookie banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your cookie preferences

You can change or withdraw your consent at any time by accessing the cookie settings available on the website.

You may also control cookies through your browser settings.

6. How Long Cookies Are Stored

Cookies may be stored for different periods depending on their purpose.

There are two main types:

Session cookies
These are temporary cookies that are deleted when you close your browser.

Persistent cookies
These remain on your device for a defined period or until manually deleted.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have the right to:

• Withdraw consent for cookies at any time
• Request access to personal data
• Request correction or deletion of personal data
• Lodge a complaint with the Irish Data Protection Commission