Terms & Conditions
Terms & Conditions
Last updated: March 2026
1. Introduction
These Terms and Conditions apply to the use of the website www.pucacoffee.ie and to all purchases made through this website.
By using this website or placing an order, you agree to these terms.
This website is operated by:
Puca Italian Essence Ltd.
Trading as Puca Coffee
Kellystown Road
Sandyford
Dublin
Ireland
VAT Number: IE4416111PH
2. Products
We sell a range of coffee related products including:
• coffee beans
• ground coffee
• coffee pods
• coffee machines
• coffee accessories
Product images are for illustrative purposes and minor variations may occur.
3. Orders
Orders placed through our website are subject to acceptance and availability.
Once an order is placed you will receive an order confirmation email.
We reserve the right to refuse or cancel orders in cases including:
• payment issues
• suspected fraud
• product availability errors
4. Pricing
All prices are shown in Euro (€).
Prices may include VAT where applicable.
We reserve the right to change prices at any time without notice.
5. Payment
Payments may be made using secure payment gateways including:
• WooPayments
• Square
• debit and credit cards supported by these providers
Payment must be received in full before goods are dispatched.
6. Shipping and Delivery
We aim to dispatch orders promptly after payment confirmation.
Delivery times may vary depending on location and courier services.
Shipping costs will be clearly displayed during checkout.
While we aim to meet estimated delivery times, delays may occur due to factors outside our control such as courier delays or customs processing.
7. Returns and Refunds
Consumers within the European Union have the right to cancel most online purchases within 14 days of receiving the goods under EU consumer law.
For full details please refer to our Returns and Refund Policy page.
Products must be returned unused and in their original packaging unless faulty.
8. Coffee Products
Coffee is a consumable product. For hygiene and quality reasons we cannot accept returns of opened coffee products unless the item is faulty.
9. Coffee Machines
Coffee machines are covered by manufacturer warranties where applicable.
Customers must use machines in accordance with manufacturer instructions.
Damage caused by misuse, improper cleaning, or failure to follow instructions may void the warranty.
Warranty claims may require proof of purchase.
10. Limitation of Liability
To the extent permitted by law, Puca Coffee shall not be liable for indirect or consequential damages arising from the use of products purchased from this website.
Nothing in these terms excludes liability where it would be unlawful to do so under Irish law.
11. Website Use
You agree not to misuse this website, including:
• attempting to gain unauthorised access
• introducing malicious software
• interfering with website functionality
12. Intellectual Property
All content on this website including logos, images, text, and branding is the property of Puca Coffee and may not be used without permission.
13. Governing Law
These Terms and Conditions are governed by the laws of Ireland.
Any disputes will be subject to the jurisdiction of the Irish courts.
14. Contact
For any questions regarding these terms please contact:
