FAQ

FAQ

Need help?

Find answers to the most common questions about our coffee machines, orders, delivery, returns, and support.

MACHINE FAQs

Questions about setup, water flow, leaks, pod placement,
descaling, cleaning and when to contact support.

How do I set up my coffee machine for the first time?

Before first use, fill the water tank, make sure the silicone tube is correctly positioned in the tank, switch the machine on, and run water through the system without a pod to prime it.

My machine is not turning on. What should I check?

Check that the power socket is working properly and that the machine is plugged in securely. If the machine still does not turn on, please contact support.

My machine is making an unusual noise. What should I do?

My machine is not dispensing coffee. What should I check?

Make sure the water tank has enough water and that the silicone tube is correctly immersed in the tank. If needed, descale the machine. If the issue continues, please contact support.

Water is leaking from the pod holder. What should I do?

Check that the pod is positioned correctly, that the pod holder is fully closed, and that the sealing ring is in place. If the problem continues, please contact support.

Check that the drip tray is not damaged and is correctly positioned. If the issue continues, please contact support.

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My coffee is pouring too quickly. Why?

Always use good-quality ESE 44 mm paper pods. A poor-quality or incorrectly fitted pod can affect the flow and the result in the cup. If the issue continues, please contact support.

My coffee is pouring too slowly. What should I do?

Check that there is enough water in the tank, then try cleaning and descaling the machine. Limescale or residue in the system can slow down the flow. If the problem continues, please contact support.

My coffee is not hot enough. What should I do?

If your coffee is coming out cold or not hot enough, please contact support for further assistance.

How often should I clean and descale the machine?

We recommend cleaning the dispensing circuit about once a month using a suitable cleaner. Descaling depends on how often you use the machine and the hardness of your water, but every 6 months is a good general guide. Avoid aggressive or unsuitable cleaning products.

Yes. Remove the pod after each use. Leaving a used pod in place can make it harder to remove later and may affect the seal.

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Why is it important to keep water in the tank?

Your machine should always have enough water in the tank. Running it low on water can damage the pump.

HELPFUL TO KNOW

A little regular care goes a long way in keeping your machine working at its best.

Remove the used pod after each coffee, leaving it in place can make it harder to remove later and may affect the seal.

Always make sure there is enough water in the tank before using the machine, running the machine with too little water can damage the pump.

Clean the dispensing circuit regularly, around once a month, using a suitable cleaner and following the product instructions.

Descale the machine regularly to help prevent limescale build-up, as a general guide, every 6 months is a good starting point depending on use and water hardness.

Please note that poor maintenance, incorrect use, or failure to clean and descale the machine regularly may cause problems that are not treated as product faults. This does not affect your statutory rights where an independent defect is present.

GENERAL FAQs

Questions about shipping, returns, warranty, order issues
and product information

Do you ship across Ireland?

Yes, we deliver across Ireland. Delivery options and shipping costs are shown at checkout.

Do you ship outside Ireland?

At the moment, we only ship within Ireland

How long does delivery take?

Standard delivery within Ireland is usually 1 to 3 working days after dispatch. Certain products that are available to order may have a longer lead time, which will be shown on the relevant product page.

Can I return an item?

Yes. If you have changed your mind about an eligible online purchase, please use our Withdraw from an Online Order page. If an item is faulty, damaged, incorrectly supplied or not as described, please use our Warranty & Returns page.

Do your machines use capsules or paper pods?

Our machines are designed for ESE 44 mm paper pods, unless otherwise stated on the product page.

Where can I find the manual for my machine?

You can download your machine manual from the Support page.

Where can I watch setup or cleaning videos?

You can find setup, cleaning, and troubleshooting videos on our Support page.

Who do I contact if I need help with my machine or order?

If you need help, please use our Contact Support section and we’ll be happy to assist.

SUPPORT