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Machine Manuals

Download the user guide for your machine
FIRST TIME SETUP

Get started with your machine in a few simple steps

Step 1

Fill the water tank and connect the machine

Step 2

Insert the pod and close the handle properly

Step 3

Start brewing and allow the machine to run through once if needed
CLEANING & MAINTENANCE

Quick help for common machine issues

Daily Cleaning

Rinse removable parts and keep the machine clean after use

Descaling

Descale the machine regularly to keep performance consistent. At least every 6 months.

General Care

Keep the machine dry, clean, and well ventilated between uses
TROUBLESHOOTING

Get started with your machine in a few simple steps

Machine Not Turning On

Check the power connection and make sure the machine is switched on properly

Coffee Not Dispensing Properly

Check the pod position and make sure the water tank is filled correctly

Water Leakage

Check that all removable parts are fitted correctly and clean the seals if needed
GUIDES

Video Tutorials

For more in-depth help, watch our short video guides for setup, cleaning, troubleshooting, and everyday use.

Coming Soon

SUPPORT

Still need help?

If you need further assistance with your machine, please get in touch and we’ll be happy to help.