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Machine Manuals
Download the user guide for your machine
FIRST TIME SETUP
Get started with your machine in a few simple steps
Step 1
Fill the water tank and connect the machine
Step 2
Insert the pod and close the handle properly
Step 3
Start brewing and allow the machine to run through once if needed
CLEANING & MAINTENANCE
Quick help for common machine issues
Daily Cleaning
Rinse removable parts and keep the machine clean after use
Descaling
Descale the machine regularly to keep performance consistent. At least every 6 months.
General Care
Keep the machine dry, clean, and well ventilated between uses
TROUBLESHOOTING
Get started with your machine in a few simple steps
Machine Not Turning On
Check the power connection and make sure the machine is switched on properly
Coffee Not Dispensing Properly
Check the pod position and make sure the water tank is filled correctly
Water Leakage
Check that all removable parts are fitted correctly and clean the seals if needed
GUIDES
Video Tutorials
For more in-depth help, watch our short video guides for setup, cleaning, troubleshooting, and everyday use.
Coming Soon
SUPPORT
Still need help?
If you need further assistance with your machine, please get in touch and we’ll be happy to help.