Privacy Policy

Puca Coffee

Last updated: March 2026

1. Who We Are

This website is operated by:

Puca Italian Essence Ltd.
Trading as Puca Coffee

Address:
Kellystown Road
Sandyford
Dublin
Ireland

VAT Number: IE4416111PH

Email: info@pucacoffee.ie
Website: www.pucacoffee.ie

For the purposes of the General Data Protection Regulation (GDPR), Puca Italian Essence Ltd. is the Data Controller of your personal data.

We are committed to protecting your privacy and handling your personal information transparently, securely, and in accordance with GDPR and Irish data protection law.

2. What Personal Data We Collect

We collect personal data depending on how you interact with our website.

Orders (WooCommerce)

When you place an order we collect:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment information (processed securely by payment providers)

We do not store full credit card details.

Contact Forms (Contact Form 7)

When you contact us through our forms we may collect:

• Name
• Email address
• Phone number (if provided)
• Order information (if provided)
• Machine model or serial number (for support)
• Message content

This information is used only to respond to your enquiry.

Customer Support & CRM (Jetpack CRM)

Customer information may be stored in our customer relationship management system for:

• order history
• customer support
• warranty support
• service enquiries

Live Chat (3CX)

If you use live chat on our website we may collect:

• Name (if provided)
• Email address (if provided)
• Chat messages
• Technical information about your device

Chat conversations may be stored for support and quality purposes.

Newsletter (Brevo)

If you subscribe to our newsletter we collect:

• Name
• Email address
• Marketing preferences

We may track interactions such as email opens or clicks to improve communications.

You may unsubscribe at any time by clicking the unsubscribe link in any email.

Technical Information

When visiting our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing orders and payments
• Delivering products
• Providing customer service and support
• Managing product warranties
• Responding to enquiries
• Sending order confirmations and updates
• Sending newsletters where consent is provided
• Improving our website and services
• Fraud prevention and security
• Legal and tax compliance

4. Legal Basis for Processing

Under GDPR we rely on the following legal bases:

Contractual necessity

Processing your data to fulfil your order.

Legal obligations

Compliance with tax, accounting, and consumer protection laws.

Legitimate interests

Improving our services, managing customer relationships, and preventing fraud.

Consent

Sending marketing emails and newsletters.

5. Payment Processing

Payments on this website are processed securely by trusted payment providers including:

• WooPayments
• Square
• Stripe (used by WooPayments)

We do not store full credit or debit card details on our servers.

These payment providers process your data according to their own privacy policies.

6. Email Communications

Emails sent from our website may be processed using:

• WP Mail SMTP
• Our hosting provider’s email systems

We retain email communications where necessary for customer support and business records.

7. Data Sharing

We may share your data with trusted third parties including:

• Payment providers (WooPayments, Square, Stripe)
• Courier and shipping companies delivering orders
• Website hosting providers
• Email marketing providers (Brevo)
• Customer support tools
• IT and website maintenance providers

We do not sell your personal data.

8. International Data Transfers

Some service providers may process data outside the European Economic Area.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses approved by the European Commission are used to ensure GDPR compliance.

9. Data Retention

We retain personal data only as long as necessary.

Typical retention periods include:

Order records: up to 7 years (tax requirements)
Customer enquiries: up to 24 months
Newsletter data: until you unsubscribe
Chat support records: as required for customer service

10. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the Irish Data Protection Commission